MOST FREQUENT QUESTIONS & ANSWERS
FAQs
Service
Our chemicals are imported from big tanneries in
Europe. They are waterbased and transluscent in nature which achieve natural looking
restoration.
We can achieve the original finish of your
leather. In case the item has high wear, our Bag Specialists are trained to discuss expected
results for special conditions upon actual check up.
We use color reader in getting the existing shade of the
item. In case the item shows extreme fading or discoloration, our Bag Specialists are trained
to discuss expected results for special conditions upon actual check up.
*Our chemicals are of highest quality, thus,
the color applied will not bleed on your clothes. We also finish treatment with leather
protection in order to seal dye.
We use cleaning chemicals
specifically formulated for these kinds of material and do a layer-by-layer manual cleaning
technique. We do not use dry cleaning or laundry-kind of washing.
As aging may be inevitable as you use the item, fading or
discoloration will be like the original leather. It is important to understand that there are
kinds of leather such as lambskin and goatskin which age faster because they are delicate by
nature. Our Bag Specialists will discuss normal expected aging and essential after-
restoration maintenance upon release.
We do necessary testing prior treatment to check
for possible reaction and also have observation period after treatment, to make sure that
we deliver best results. Hence, any wear or tear after release will be treated as case-to-case
basis.
All our physical stores offer credit card facility. You
may pay at least 30% downpayment and remaining balance upon pick up.
Length of treatment may vary from time to time
depending on the workload of our workshop and the work requirement to be done on the
item.
Yes, you may ask first for an estimate of the item/s you wish to
restore, then we can assist you with the shipping afterwards.
Home Emergency Care Kit
LEATHER FIRST AID KIT
- It is safe for any kind of leather except for vachetta or untreated leather, which is found on LV monogram.
- It can also be used to clean laminated/canvass finish like LV Damier, Burberry, Coach, Prada Saffiano and the like
- It can also clean patent material
The cleaning kit is only recommended to clean
common dirt and denim stains. Addressing discoloration and stains will require professional treatment
It can clean and protect up to 15 medium sized bags
You can use Leather Relief as often as needed and Leather Shield twice a month, even only when stored. It is important to apply Leather Shield (protector) every
after cleaning.
Leather Shield provides protection against soiling substances to make it stain resistant. However, if liquid substance stays too long on surface, it still has possibility of staining the leather.
Best to use within 2 years after opening.
MOLD AND MILDEW RESCUE
After application, observe for 24-48 hours. If molds do not grow back within the observation period, item is mold free. However, it is best to note that treated items should be separated from other infected articles and should be aired out once in a while. Molds can come back depending on weather conditions.
You can make up to 10-15 treatments.
It can be used for all types of materials.
Yes, you can use it for prevention, but it is only recommended during humid or rainy season.
Normally if there are white stains/spots caused by prolonged mold infestation, Mold & Mildew Rescue can remove molds but discoloration needs Color Revive treatment for total restoration.
Odor might lessen because mold growth will be eliminated but it cannot totally eliminate existing odor. It is best recommended to use odor absorber and to air out items.
Best to use within 2 years after opening.
SNEAKER REFRESH
It is safe to use on fabric, canvass, leather, suede and on rubber soles.
Cleaning every after use is highly recommended to avoid dirt build
up.
Sneaker Refresh is for removing dirt only. It can minimize yellowing but cannot totally remove it. Sole Renew is recommended to whiten soles.
Depending on how dirty the sneakers is, normally package can clean up to 6-7 pairs.
ULTIMATE STAIN PROTECT
It is mainly formulated as ink blocker but can also be used against oil and water stain.
The thicker application, the better. At least 5 layers is recommended.
If leather has already been covered by Ultimate Stain Protect, accidental inkmark can be removed by Leather First Aid Kit, however for ink stains on unprotected material, ink cannot be removed by the product.
Product is for leather, coated, patent or laminated materials only.
RED POLISHING CLOTHS
It will remove tarnishes but cannot address fading or peeling of metals.
Free Pickup and Delivery
We offer the service within Metro Manila. Nearby areas such as Cainta, Rizal is subject for review.
After estimate and submission of form, you will receive a call from our Bag Specialist to arrange schedule.
As of now, we do not offer insurance to cover damages in case of loss or damage during transit. We have our own company riders who do the pick up and delivery, however, in case there is unexpected damage during transit, the owner of the bag bears the loss because pick up service is free and at the option of the bag owner, who can opt to deliver the bag to us at any of our physical stores.